Refund policy

RETURN WINDOW

We have a 180-day return policy, which means you have 180 days after receiving your item to request a return.

ELIGIBILITY FOR RETURN

To be eligible for a return, your item must meet all of the following conditions:

  • In the same condition as received — unused and unopened
  • In its original, sealed packaging with all tags attached
  • Accompanied by a receipt or proof of purchase

Important — Medical Device & Hygiene Notice: SaveMec products are medical-grade anti-choking devices. For hygiene and safety reasons, we are only able to accept returns on items that are completely unopened and in their original sealed packaging. Any product that has been opened, used, or whose packaging seal has been broken cannot be returned, regardless of the reason.

RETURNS INCLUDING PROMOTIONAL GIFTS

If your order included a free promotional gift (offered as part of a multi-unit purchase promotion), the gift item must also be returned along with the original product(s) for the return to be eligible. Returns submitted without the accompanying gift item will not be accepted or will be subject to a deduction of the gift's retail value from the refund amount.

HOW TO START A RETURN

To initiate a return, please contact us at info@savemec.com. Once your return request is reviewed and accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Returns sent back without prior authorization will not be accepted.

Please send approved returns to:

SaveMec Returns 1209 Mountain Road Place Northeast #7152 Albuquerque, New Mexico

ORDERS IN TRANSIT

Once an order has been processed and dispatched, it cannot be canceled or refunded while in transit. If your order has already shipped, please wait until the package has been officially delivered to your address before contacting us to initiate a return.

DAMAGES AND ISSUES

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@savemec.com so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Opened or used products (see Medical Device & Hygiene Notice above)
  • Sale items or discounted products
  • Gift cards
  • Items returned without prior authorization

EXCHANGES

The fastest way to exchange an item is to return the original product (once accepted) and place a new separate order for the desired item.

UK CONSUMER RIGHTS — 14-DAY COOLING-OFF PERIOD

For customers in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013. To exercise this right, your item must be in its original, unused, and sealed condition with proof of purchase.

Please note: This right does not apply to products that have been unsealed after delivery where the return is unsuitable for hygiene or health protection reasons — which includes our anti-choking devices once opened.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@savemec.com.

Return Shipping & Window

  • Return Window: You have 180 days from the date of delivery to request a return.

  • Shipping Costs: Customers are responsible for arranging and paying for all return shipping costs. Shipping fees from the original purchase are non-refundable.

  • Final Sale: Items belonging to specific collections or marked as "Final Sale" are not eligible for return.

CONTACT US

For any return or refund questions, please reach out to us at:

📧 info@savemec.com